Contact Reef Spins Support

General website, account and content enquiries can be sent to [email protected]. Use a clear subject line such as Account Access, Payment, Bonus, Privacy or Accessibility so the request can be directed correctly.

If an account support area or live chat is available after sign-in, it may be the faster route for a transaction or game-round question because the relevant account references can be checked securely.

Email: [email protected]

A short, structured message is easier to review than several separate emails. Explain what happened, when it happened and what outcome you are requesting.

• The page, account feature or payment method involved.
• The date and approximate time of the issue.
• A transaction, withdrawal or game-round reference where available.
• The device and browser if the page is not working.
• The exact wording of any displayed error.
• A description of the action already attempted.

Ordinary email is not the right place for highly sensitive information. Support should not require a complete password or verification code. Send identity or payment documents only through a secure process that has been confirmed for the request.

• Your complete account password.
• A one-time login or verification code.
• A full payment card number or security code.
• A private wallet recovery phrase or key.
• Unrequested identity documents.
• Sensitive information unrelated to the issue.

For login problems, use password recovery before creating another account. If the registered email or phone number is no longer available, explain the issue without opening a duplicate profile.

For a deposit or withdrawal question, include the transaction reference, amount, method and status shown in the cashier. Do not make another deposit to test a missing transaction or bonus. Payment reviews and identity checks should be completed before another request is submitted.

For a disputed game result, stop using the affected balance and save the round reference, stake, time and game title. A screenshot can help show a display error, but the recorded game history is normally needed to review the result.

For a bonus issue, include the promotion name, deposit reference and the conditions displayed when the offer was activated. Do not continue wagering if the bonus balance, deadline or contribution tracker appears incorrect.

Use “Privacy” in the subject line for an information-access, correction or deletion request. Enough information may be requested to confirm identity before personal records are released or changed.

Use “Accessibility” for a navigation, contrast, text-size, keyboard or screen-reader issue. Include the page address, device and browser and describe the task that could not be completed.

An account restriction, cooling-off period, self-exclusion or closure request should be treated separately from an ordinary promotional enquiry. State the protective action requested clearly and do not make another deposit while waiting for a response.

For immediate confidential gambling support in Australia, call the Gambling Helpline on 1800 858 858. Call 000 if a person’s life or safety is in immediate danger. The complete Responsible Gambling page lists additional counselling, self-exclusion, debt and crisis services.